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The Consumer Protection Distance Selling Act

The above act came into force on 31 October 2000 and the system has been designed to comply with its relevant requirements.
Your special attention is drawn to:

1.0 Confirmation

The regulations state that 'after making a purchase the consumer must be sent confirmation'.

If you fill in the e-mail field when you make an order, you will receive a confirmation by e-mail. This will occur on electronic receipt of your order by Van Cols Ltd.
No confirmation of receipt of order will be sent for postal ordering

1.1 Cooling-off Period

The regulations state that 'consumers must have the right of cancellation of an order within a 'cooling-off' period of 7 working days'.
In this instance the Van Cols Ltd OnLine system is an exception and customers do not have the right to cancel because 'the supply of goods has been made to the consumer's personal specification', i.e. image number, print size, etc.

1.2 Cancellation Period

The regulations require 'the supplier’ to inform the consumer prior to the conclusion of a contract that he will not be able to cancel, once performance of the service has begun'.

In this instance the placing of an order, using the system, will be deemed as your agreement for us to begin the service and therefore you will not have the right to cancel under this regulation.

1.3 Information

The regulations require 'the supplier to provide the customer with certain information'.

Van Cols Ltd,
The Old School,
School Lane,
Great Horkesley,
Essex, CO6 4BN
01206 271521

Van Cols Ltd is a UK registered company: - Company Registration 789570
Van Cols Ltd is a UK Vat registered company – Vat registration 103 3965 89

In order that you have this information in a durable medium, please print out these pages at the time of making your order and keep them safe until your order has been satisfactorily fulfilled.

1.4 Contact

If you have any queries or problems with regard to these regulations and/or our interpretation, please e-mail us at, or write to us at  the address above.

More information and the full text of the Consumer Protection (Distance Selling) Regulations 2000 can be found at:

Where is your Photo Code?

Your unique photo code is always in the format xxx-xxx-xxxx and is on your proof card.

Your Photo Code