Customer Service Contact and General Information
Van Cols Online is an Internet based web album and photographic sales system managed
by Van Cols Ltd.
Any queries or complaints regarding the pictures you have purchased, should be addressed
Van Cols Ltd, The Old School, School Lane, Great Horkesley, Colchester, Essex, CO6
4BN. Van Cols Ltd name and address can be found on their web site, which is where
you will have started from before entering the Van Cols Online system. You can return
to their web site at any time by clicking on the banner at the top of any page.
Any other Van Cols Online enquiries, such as problems with the web site, which image
has been printed, payment for and delivery of prints, should be addressed to:
Van Cols Ltd,
The Old School,
Essex, CO6 4BN
Van Cols Ltd is a UK registered company - Company Registration 789570
The Van Cols Ltd Customer Service phone lines are open Monday- Friday: 09:00 to
17:00, Saturday: Closed, Sunday: Closed. When making a call please have ready as
much information about your order as possible, and be able to quote at least:
1. Date of order, mode of order - e-mail, phone or post.
2. The name and address of school.
3. Mode of payment - Internet credit card, phone credit card or cheque by post.
4. Image numbers, quantities and sizes.